Global Conflict

My recently purchased G400 is going awry, it's really frustrating.

It will at random points stop working, and by this I mean the laser is still on but it won't make the cursor move. This will happen every minute or so for a few seconds. When it starts working again, sometimes I hear the windows connected hardware sound.

Additionally, although this happens less, sometimes the laser will switch off and a windows message will pop up saying that some hardware has malfunctioned. I can't remember the exact message, I'll post it next time it happens.

I've wiggled the wire and nothing happened so I think it's a software problem rather than hardware. Although I haven't had a chance to test it on another computer yet. It's only a few weeks old so I wouldn't expect the hardware to break this soon anyway.

I tried uninstalling the hardware drivers and reinstalling, but the problem persisted. I'm on windows 7.

Any thoughts?

Reminds me of an old MS-Mouse of mine. The only cure - aside of wild cursing - was to un- and replug the stupid thing several times, also at different USB-ports. At times it would restart working, at times it wouldn't.

The final cure was to get a new mouse.

It only stops working for about 5 seconds at a time, so unplugging it is a little pointless as by the time you've done that the thing would be working again anyway.

It does make gaming interesting lol, the amount of times I've been killed by my mouse ceasing to work at some crucial moment...

New mouse? this is a new mouse

I have G400. Never really had problems with mine tbh...

calloutman wrote:recently purchased

Just in case it *IS* hardware (connecting sound makes it sound like that), I'd get it replaced under warranty. That will at least confirm if the issue is software based, as the new one would have the same issue if so.

Logitech support suggestion
Some Irish guy's suggestion
I think a wire inside the mouse has come loose. I had it with an MX518 as well (like link 2). Since that mouse is brand new, I suggest you send it to the store/Logitech and receive a new one, if the problem persists on a different PC (don't install the software. Just plug it in, let Windows 7 install the drivers and try it out).

Easiest diagnosis is to plug the mouse into another computer or laptop to see if the problem travels with the mouse. If it does, call Logitech and explain just that.

Logitech has always made their warranty process easy for me over the years. Not sure if their newest stuff has a lifetime or not.

It's telling you you should have stayed with its predecessor. The most badass mouse ever created, the Logitech MX518.

fittyman wrote:It's telling you you should have stayed with its predecessor. The most badass mouse ever created, the Logitech MX518.

The Logitech MX518 has the same issue and is no longer being sold.

could be a bad usb port as well.

If not, it should be under warranty.

Unfortunately, all products aren't perfect and hopefully this won't make you hate it. Could just be a lemon.


mb518 = g400

dsfarcturus wrote:

fittyman wrote:It's telling you you should have stayed with its predecessor. The most badass mouse ever created, the Logitech MX518.

The Logitech MX518 has the same issue and is no longer being sold.

Never said it didn't. I said it was badass.

I'm going to try it on another laptop tomorrow. If it fails on the other laptop then it's getting replaced. If not then I'll have another look at drivers ect.

Switching USB ports on this laptop didn't do anything.

Maybe it's an Hardware issue. Cable break maybe..

any resolution to this?

I tried it about a week ago and the problem seemed to have disappeared. However over the duration of the day it returned. I have no clue what is the problem as it worked fine for the best part of a day...