Hi guys, im asking for some help again.
Short story: i've been hacked today, somebody got into my account somehow and changed everything. Even my friend list is gone.
Now, the problem is this one, I CAN'T change my in-game nickname due to the hacker changing my security question.
After contacting EA online (live-chat) support, I've been told that I should call this next FREE NA number +18665435435
I have a CASE NUMBER, but, after pressing number 1 (one) to use my case number, it says that it doesn't exist.
I think this is because I should be placing some kind of character before or after the numbers, but my conection with that number is horrible and I can't hear what it says.
Can anyone please call this number +18665435435 (Again, it's free, use skype if you want) press 1 and tell me what should I do?
Thanks in advance, letsplay23456. (I mean, Hgx.)
My battlelog: http://battlelog.battlefield.com/bf3/so ... 474123713/
Edit: I tried the other way, without the CASE NUMBER, it took my 2 hours to get somebody to answer my call, after that I had such a bad reception that the guy could not hear me talking and hang up the phone
I've been hacked, can I get some help please?
Moderator: Executive
Re: I've been hacked, can I get some help please?
Did they change the email attached to your account? You should be able to reset your password as long as you have access to the associated email account.
Get a free Planetside 2 starter pack! Shameless PS2 recruitment link!
BF3C2-L • Hitcorp • Staff Sergeant ~§~ BF3C3-L • PRIDe • Captain ~§~ BF3C4-L • Gladius • Captain BF3C5-W • Legion of Doom • Captain
BF3C6-L • UNSC • PFC ~§~ BF4C1-L • Allies • PRVT ~§~ BF4C2-W • 9th MEU • P2C
BF4C3 • Corleone Family • HC
BF3C2-L • Hitcorp • Staff Sergeant ~§~ BF3C3-L • PRIDe • Captain ~§~ BF3C4-L • Gladius • Captain BF3C5-W • Legion of Doom • Captain
BF3C6-L • UNSC • PFC ~§~ BF4C1-L • Allies • PRVT ~§~ BF4C2-W • 9th MEU • P2C
BF4C3 • Corleone Family • HC
BF4C4 • SAD JANUS • HC
-
- Supporting Member
- Posts: 339
- Joined: Mon Feb 13, 2012 11:53 pm
Re: I've been hacked, can I get some help please?
You have to press '#' after you put in your case number.
Re: I've been hacked, can I get some help please?
I would suggest changing Origin credentials since they are associated with your billing info.
- knorren
- Supporting Member
- Posts: 654
- Joined: Mon Nov 19, 2012 7:11 pm
- Location: The Aland Islands, DeMilitarised Zone
Re: I've been hacked, can I get some help please?
You can login to the EA as well as Origin website with your battlelog login.
If you have bought stuff on Origin with paypal you're safe since it doesn't save your login data, if you've done it with creditcard, well I don't know how that works on Origin.
If you have bought stuff on Origin with paypal you're safe since it doesn't save your login data, if you've done it with creditcard, well I don't know how that works on Origin.
BF3C4 • STAR • Infantry Specialist
BF3C5 • KART • Infantry Private 1st Class
BF3C6 • UNSC • Infantry Specialist
BF4C1 • Allies • Sergeant of the Legionnaires Division
BF4C2 • GoCI • Infantry Corporal
BF4C3 • LN7 • Infantry 2 of Clubs
BF4C4 • SAD • Special Programs • Very Special Agent
BF4C5 • Virtucon • Meat Helmets • Private 1st Class
BF4C6 • SAD • 1st Battalion • Field Agent
BF4C7 • GC • Armor • Master Sergeant
BF3C5 • KART • Infantry Private 1st Class
BF3C6 • UNSC • Infantry Specialist
BF4C1 • Allies • Sergeant of the Legionnaires Division
BF4C2 • GoCI • Infantry Corporal
BF4C3 • LN7 • Infantry 2 of Clubs
BF4C4 • SAD • Special Programs • Very Special Agent
BF4C5 • Virtucon • Meat Helmets • Private 1st Class
BF4C6 • SAD • 1st Battalion • Field Agent
BF4C7 • GC • Armor • Master Sergeant
- BlooDRaptoR1
- Posts: 627
- Joined: Sat Aug 18, 2012 4:47 pm
- Location: Greece
Re: I've been hacked, can I get some help please?
sounds creepy...Hgx wrote: letsplay23456. (I mean, Hgx.)
But how he could change all those settigns? I mean the e-mail shouldn't change? even so, how did he had access to your e-mail to switch??
Plus u do not have the CD-Key of the game writen somewhere in case of hacks? All the details that i had from Battlefield 3 such as CD-Key, billing order and any other detail that can associate with retrieving hacked account is located in a notebook. If you get it back, i suggest you do the same.
C4 -
C5 -
C5 -
Re: I've been hacked, can I get some help please?
Thank you all guys, im still working on it.
Sadly the EA Online Live-chat support can't change the security question, only some of my details apparently.
I still have to do this call, and according to the last guy on the live-chat support, they are having some issues with this at the time. (Not sure what he meant tho)
Now I have everything I need to play and use my origin account but im still "Letsplay23456" and im without friends list.
Sadly the EA Online Live-chat support can't change the security question, only some of my details apparently.
I still have to do this call, and according to the last guy on the live-chat support, they are having some issues with this at the time. (Not sure what he meant tho)
Now I have everything I need to play and use my origin account but im still "Letsplay23456" and im without friends list.
Re: I've been hacked, can I get some help please?
good luck with getting friends again :
- Necromancer
- Supporting Member
- Posts: 3315
- Joined: Sat Jul 28, 2012 4:20 pm
Re: I've been hacked, can I get some help please?
make sure your password is not easily guessable, and watch out for fishing sites.
i think the most popular way today to successfully hack an account is by fishing the password using a key logger, trojan that steals your passwords (you know the browser "save password" button?) or fake website. meaning they don't actively break your password anymore, but the victim himself is unknowingly give out his password.
i think the most popular way today to successfully hack an account is by fishing the password using a key logger, trojan that steals your passwords (you know the browser "save password" button?) or fake website. meaning they don't actively break your password anymore, but the victim himself is unknowingly give out his password.
-“Regret your helplessness…and feel despair.”
Achievement Unlocked: Battlefield 4 Uninstalled!!